Last updated: 16 July 2026

SIA LUMERA ESTETIKA, registration No. 40203713576, registered office: Ģertrūdes iela 65-12, Riga, LV-1011, operating address: Ģertrūdes iela 65-1N, Riga, LV-1011, hereinafter referred to as the “Clinic”, has established these Terms and Conditions to ensure the provision of high-quality services and the proper use of the Clinic’s website.

1. Appointment Booking Procedure
1.1. Appointments for consultations and procedures may be booked:
- by telephone: +371 28 335 591;
- by e-mail or WhatsApp;
- via the Clinic’s website;
- in person at the Clinic’s reception.
1.2. Clients are registered and seen during the Clinic’s working hours:
- Monday–Friday: 9:00–20:00;
- Saturday–Sunday: by prior appointment.

2. Arrival at the Clinic
2.1. The Client must arrive at least 10 minutes before the scheduled appointment.
2.2. The Client must present a personal identification document at the reception desk.
2.3. If the Client arrives late, the duration of the procedure may be shortened without changing the price of the service.
2.4. If the Client fails to attend an appointment without giving at least 24 hours’ notice, the Clinic reserves the right not to refund any advance payment or payment already made.
2.5. In the event of repeated failure to attend booked appointments, the Clinic reserves the right to refuse further appointments.

 

3. Cancellation and Rescheduling
3.1. The Client must notify the Clinic of a cancellation or rescheduling at least 24 hours before the scheduled appointment.
3.2. If the appointment is cancelled less than 24 hours in advance, the advance payment or payment made may not be refunded.

 

4. Client Responsibilities
4.1. Before receiving a service, the Client must inform the Clinic’s specialist of:
- their current state of health;
- allergies;
- pregnancy;
- chronic illnesses;
- medications being taken;
- any other circumstances that may affect the safety or outcome of the procedure.
4.2. The Client must provide truthful and complete information when completing questionnaires, consent forms and other documents.
4.3. The Client must comply with the specialist’s instructions and must not interfere with the procedure.
4.4. After the procedure, the Client must follow the specialist’s recommendations regarding aftercare and restrictions.
4.5. If the Client’s state of health deteriorates following a procedure, the Client must notify the Clinic within 24 hours and provide all available information about the circumstances and symptoms.
4.6. The Clinic shall not be liable for health problems that are not related to the service provided by the Clinic.

 

5. Rights of the Clinic
5.1. The Clinic has the right to refuse to provide or to discontinue a service if:
- contraindications are identified;
- the Client has provided incomplete or false information;
- the Client’s behaviour poses a risk to themselves, the specialist or other persons;
- the Client fails to comply with the Clinic’s internal rules or the specialist’s instructions.
5.2. The Clinic shall not be liable for any consequences arising from incomplete or false information provided by the Client.

 

Terms of Use of the LUMERA Website
 

1. General Provisions
1.1. These Terms and Conditions govern the use of the Clinic’s website, the purchase of goods and services, and the booking of appointments online.
1.2. Purchases made via the website constitute a distance contract between the Client and the Clinic in accordance with the laws and regulations of the Republic of Latvia, including the Consumer Rights Protection Law and the Regulations Regarding Distance Contracts.
1.3. By using the website, placing an order or booking a service, the Client confirms that they have read, understood and accepted these Terms and Conditions.

2. Purchase of Goods and Services
2.1. The prices, descriptions and essential characteristics of goods and services are displayed on the website.
2.2. To purchase a service, the Client must select the relevant service, appointment time and specialist, where applicable, complete the required fields and make the payment.
2.3. The Client is responsible for the accuracy of the information provided during the ordering or booking process.

 

3. Payment Procedure
3.1. All prices on the website are indicated in euros.
3.2. Payments may be made:
- in cash at the Clinic;
- by bank transfer;
- through online banking;
- using Visa or Mastercard payment cards.
3.3. When making an online payment, the Client must return to the merchant’s website after completing the transaction.
3.4. Payment data are processed by Maksekeskus AS. The Clinic does not store the Client’s payment card details.
3.5. The distance contract enters into force once the payment has been successfully received in the Clinic’s bank account.
3.6. If an ordered good or service is unavailable, the Clinic shall inform the Client and refund the payment within 14 days.

 

4. Right of Withdrawal for Goods
4.1. The Client has the right to withdraw from the distance contract within 14 days of receiving the goods without providing a reason.
4.2. The Client may inspect the goods only to the extent necessary to establish their nature, characteristics and functionality. The Client is responsible for any reduction in the value of the goods resulting from handling beyond what is necessary for such inspection.
4.3. The right of withdrawal does not apply to legal persons.
4.4. For hygiene and health protection reasons, the right of withdrawal does not apply to sealed goods, including cosmetic products, if the packaging has been opened after delivery.
4.5. To exercise the right of withdrawal, the Client must submit a completed withdrawal form to the Clinic and return the goods.
4.6. The Clinic shall refund the payment within 14 days of receiving the Client’s notice of withdrawal. The Clinic may withhold the refund until the goods have been returned or the Client has provided proof that they have sent the goods back.
4.7. The Clinic shall not be liable for delays or failure to fulfil its obligations caused by force majeure circumstances beyond its reasonable control.
4.8. If an incorrect price has been displayed on the website due to a technical or human error, the Clinic has the right to cancel the order and refund the payment made.

 

5. Right of Withdrawal for Services
5.1. The Client may withdraw from a service before it has been provided.
5.2. If a booked service is cancelled less than 24 hours before the scheduled appointment, the payment may not be refunded.
5.3. If the Client expressly requests that the service be provided before the expiry of the withdrawal period and the service has been fully provided, the Client loses the right of withdrawal.
5.4. If an incorrect service price has been displayed due to a technical or human error, the Clinic has the right to cancel the booking and refund the payment made.

6. Non-Conformity of Goods
6.1. The Clinic shall be responsible for any non-conformity or defect in the goods discovered within six months of delivery, unless such a presumption is incompatible with the nature of the goods or the defect.
6.2. The Client must submit a complaint regarding the non-conformity of the goods within two months of discovering it.
6.3. The Client may initially request that the goods be repaired or replaced free of charge.
6.4. If repair or replacement is impossible or disproportionate, the Client may request an appropriate reduction in the price or termination of the contract and a refund.
6.5. The Clinic shall provide a written response to the Client’s complaint within 15 working days.

 

7. Processing of Personal Data
7.1. The Clinic processes the personal data provided by the Client when placing an order or making a booking for the purposes of:
- processing and fulfilling the order;
- providing the service;
- communicating with the Client;
- administering payments;
- fulfilling legal obligations.
7.2. The Clinic processes personal data in accordance with its Privacy Policy and applicable data protection legislation.
7.3. Marketing communications are sent only with the Client’s consent. The Client may withdraw their consent at any time by contacting the Clinic by e-mail.

 

8. Dispute Resolution
8.1. Any disputes between the Client and the Clinic shall initially be resolved through negotiation and written correspondence.
8.2. If an agreement cannot be reached, the Client may contact the Consumer Rights Protection Centre or another competent dispute resolution authority.
8.3. Disputes shall be resolved in accordance with the laws and regulations of the Republic of Latvia and, where applicable, by the courts of the Republic of Latvia.
8.4. Consumers may also use the out-of-court dispute resolution mechanisms available within the European Union.
Important legal note
Clause 6.1 of the original Latvian text specifies a six-month period. Current Latvian consumer law generally makes the seller liable for non-conformity discovered within two years of delivery, while a defect discovered within the first year is generally presumed to have existed at the time of delivery. I recommend correcting this clause before publishing the document. See the official Consumer Rights Protection Law and the Consumer Rights Protection Centre’s guidance.